At Cliff Young, customer satisfaction is our number one priority. If, for whatever reason, you don’t love the furniture that you ordered, please contact us right away and we’ll work to find a solution that satisfies everyone. And as hard as we try to avoid them, manufacturing defects, fulfillment errors, and shipping damages happen from time to time. Please accept our deepest apologies in advance if any of the scenarios below apply to you, and contact us at firstname.lastname@example.org or 212-683-8808 if you have any questions or issues that need our immediate attention.
Pressed that checkout button before checking with your significant other? No worries, we’ll provide a 100% refund if your order is cancelled within 24 hours from the time of purchase. Just email email@example.com or call 212-683-8808 and we’ll take care of the rest.
Waited a little too long to give us a call? Unfortunately your refund may be subject to a cancellation fee. Depending on the time that has passed and the status of your order, this may be as high as 50% of the purchase price. Whenever possible, we’ll work to reduce or waive this fee altogether, but material, labor, and third party costs may have to be deducted before we can issue you a refund on the balance.
DAMAGES & DEFECTS
If you opted for our standard freight service, please inspect the packaging at the time of delivery and note any damages when signing for the furniture. Please proceed to unpackage and assemble (if applicable) all pieces within the next 24 hours and report any concerns to us within that period. Photographs are required to proceed with any claims, exchanges, or refunds and can be sent to firstname.lastname@example.org. Someone from our team will review your concerns immediately and will contact you within the next business day to discuss possible solutions.
If you requested a white glove delivery service, please inspect the furniture for damages or defects as soon as it is unpackaged and assembled (if applicable) and before the delivery company departs. If you notice anything concerning, please send us a photo and call us right away at 212-683-8808. Often we can troubleshoot with our delivery companies on the spot and they can have your order in tip-top shape before they leave. If the damage or defect is so severe that it cannot be repaired in the moment, you may still be able to hold on to the furniture if it can be serviced on site. In some rare instances we will need to take the furniture back to our factory for repairs, but we’ll avoid this whenever possible. In any case, be sure to call while the delivery company is still on site and we’ll explore all possible options at that time.
RETURNS, REFUNDS & CREDITS
We hope it never comes to this, but if it does, please contact us within 48 hours from the time of delivery to setup a return. Refunds and store credits will be issued according to the following guidelines:
Stocked items can be returned for a 25% restocking fee, as long as the item is returned in its original packaging with no damages or missing parts. Refunds will be issued upon receipt and inspection of the furniture. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable and return shipping is the responsibility of the customer.
Roughly half of the items in our online store are made to order (non-stocked) and will incur a 50% restocking fee if you elect to return them. The furniture must be returned in its original packaging with no damages or missing parts and refunds will be issued upon receipt and inspection of the furniture. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable and return shipping is the responsibility of the customer.
If you would like to replace the furniture that you ordered with different items available in our online store, we’ll cut the restocking fees in half. Same stipulations as above: original packaging required, no damages, shipping charges nonrefundable with return shipping at your expense.
Floor samples are sold “as is” and are non-refundable at all times. Most items are in great condition but small imperfections should be anticipated from time-to-time. In most instances, we are able to recommend a reliable third party that can repair pieces to their original state.